To all - I just ran into this myself in attempting to link a device. After a little searching I found that the activation system is down at the moment. There currently is a service announcement on support.roku.com:
Service interruption - activation issues
Thursday April 15, 2021
We are experiencing a surge in activations, which is causing a disruption. If you’re trying to activate your device, please try again later. Our priority is to get this resolved as soon as possible, and we ask that bear with us as we manage these issues. We sincerely appreciate your patience.
Last updated on 4/15/2021, 8:19:36 PM
(The timestamp appears to be adjusted for my time zone)
Mine finally went through after 2 hours!
Mine worked as of 10 minutes ago!
I was able to finally get into mine, hopefully it was just a glitch and everyone else could too!
Hi everyone,
Thanks for the posts.
Please be aware that there was an issue preventing new activations that has been resolved. We would recommend trying to activate your Roku device again to see if you are still experiencing an issue.
Please keep us posted.
Thanks,
Danny
I'm having the same problem right now and have been trying for over an hour and keep getting the same thing. I have a new Roku Stick+ and have used Roku for years but my old Roku was not working well recently and I bought the Stick.
Hi everyone,
Thanks for the posts.
Please be aware that there was an issue preventing new activations that has been resolved. We would recommend trying to activate your Roku device again to see if you are still experiencing an issue.
Please keep us posted.
Thanks,
Danny
Thank you.we got the tv going. Thanks for all the ppl who helped look into this issue and let me kno it wasn't ME! LOL!
Hi @NancyB1,
Thanks for your patience regarding this activation issue that you are experiencing, I will do my best to assist you.
Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access http://my.roku.com? Do you have a computer you can access the website with?
I've provided a link below to go into further detail on how to resolve player activation issue: How do I resolve an issue when activating or ... - Roku
Keep us posted and we'll continue assisting from there if needed.
Thanks,
Mary
My roku keeps saying “We can’t seem to reach you by email please try again” even after I keep pressing resend email.. please help I even tried sending it to my Fiancé’s email but it still keeps saying the same thing.