Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

[Ultra] HDMI ARC start up is inconsistent

My Roku Ultra Arc works  on start up with the Roku remote sometimes and other times I have to use the LG remote and scroll to the HDMI 2 Arc input manually. It is a big enough problem to make me think about another streaming device. I love the Roku but this is a big issue. I work with A/V tech all the time and I have tried all kinds of work arounds with no success. Random issues are hard to fix.  

Community Manager
Community Manager

HDMI ARC function stopped working

Hey @Edgecliff-Rider and thanks for your first post on the Roku Community. You've come to the right place to tinker with these kinds of issues and we'll try to point you in the right direction. Other streaming experts around here may also be able to offer support, especially @DBDukes and @AvsGunnar, who both have a lot of experience here.

The Ultra remote can use WiFi and also has an IR fallback on the remote itself. Make sure the IR portion is working. An easy trick here is to turn on your cell phone camera and look at the end of the remote by pressing buttons, you should see a light using the screen on your phone to detect the IR signal. You may also want to swap the batteries in the remote to make sure it's at full strength. 

Let me know what you find, we're looking forward to hearing back from you.

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
0 Kudos
Community Streaming Expert

Re: [Ultra] HDMI ARC start up is inconsistent


If you want to press a button on your Roku remote to automatically wake up your Roku device and switch to the HDMI input that it is currently plugged into, you will need to verify that both "1-touch play" is enabled on your Roku device, and that your HDMI-CEC is enabled on your TV.

1. On your Roku Ultra, go to Settings/System/Control other devices/1-touch play (checkmark to enable)

2. On your LG TV, you will need to enable SimpLink. (this is LG's HDMI CEC).  Depending on your TV model, you can usually find it under Settings on the LG remote, or by pressing the Smart Home button (one that looks like a house) on the LG remote, or look for a button on the LG remote named SimpLink.  Make sure Simplink is Enabled.

3. On your Roku device, also try disabling the Power Savings feature if available on your model.  This setting is under Settings/System/Power/Auto Power Saving/20-min inactivity (uncheck to disable).


When you have all the above configured, you should be able to press any button on the Roku remote (excluding the power button and volume/mute buttons), and the TV should power on, wake the Roku Ultra, switch to the appropriate HDMI, and you should find yourself on the Roku Home Screen.  Keep in mind that the Power button and volume buttons on the Roku remote are TV controls only (they have no impact/effect on your Roku device).  If you press the Power button, this will only power on/off the TV.  It will not wake the Roku Ultra.  Try pressing the Home button instead whenever you want to watch TV and have the above mentioned CEC features occur.


If you are still having issues, try using a different HDMI port and see if the issue may be with the HDMI port if you are doing all the above and having only intermittent success with the CEC 1-touch play feature.


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102