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Se7771
Level 7
3 weeks ago

Content shrinks to small window in top left of the full screen

I’m having this issue of the film playing in a smaller screen in the top left…. Why and how to fix it as it’s annoying. Also I’m experiencing sound not in sync with the film what’s going on I’ve tried everything even 2 factory resets nothing changes.

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2 REPLIES 2
RokuKarla
Roku Employee
Roku Employee
3 weeks ago

Re: Content shrinks to small window in top left of the full screen

Hello @Se7771

Thanks for reaching out here in the Community!

Can you please provide us with more information regarding the issue you are experiencing? 
1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. Have you tried changing the Display setting on the device? have you already tried this troubleshooting step to see if that resolves the issue you are experiencing?
3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

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bgftp29
Level 8
3 weeks ago

Re: Content shrinks to small window in top left of the full screen

I had an Ultra that was "buggy" 

Replaced that with the 4k Stick and took the loss.

The 4k stick works great on the TV and there's no sync or display problems.

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