Hello! @kakesler,
Thanks for posting here in the Roku Community!
We appreciate your contacting us regarding the issue you encountered while updating your Roku device. We are delighted to help.
If your Roku streaming device is stuck on a software update, it is possible that the Roku service may be temporarily unresponsive. If an error code is encountered during an attempt to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again when the outage is over.
If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely the result of a network connectivity issue. Try the steps below to help resolve the problem.
How to find your device's network
Did you connect your Roku streaming player or Roku TV system to the correct network? Selecting the wrong wireless network name can be the reason why your streaming player or Roku TV system won't update the software. If you are not sure that your Roku device is connected to the correct network, get help finding your wireless network name and password.
How to test your internet connection
Check to see that your router* is working properly. Use your computer or a mobile device to connect to the router and access the internet (try launching a website like www.roku.com). If you are able to connect to the internet on other devices, continue with the troubleshooting steps below.
Do you have a strong enough wireless signal? If your password is correct and other devices can access the router, but the software update continues to fail, the most likely cause of your Roku update problem is the strength of the wireless signal. The wireless signal gets weaker the farther your streaming is from your router, and with more obstacles (like walls and cabinets) between your router and your Roku device. Review these tips to help improve your wireless signal.
For additional information, please check it here: How to fix Roku streaming device update problems
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
