Roku setup

[Folkie]

Thanks, tried that, reset and tried again. Depending on the email address it either won't send or ignores the the device activation. This seems to be such a common problem you would have thought customer support would have a solution, but support seems more or less non-existent. Think it is going back to the shop.

[Witness7]

when I tried all my regular server email accts and never did get nothing,   I decided to try the gmail one that I made on google.com..... and then once changing it on the tv setting it up to gmail acct I got the activate code in no time.

[Witness7]

when I tried all my regular server email accts and never did get nothing,   I decided to try the gmail one that I made on google.com..... and then once changing it on the tv setting it up to gmail acct I got the activate code in no time I think gmail is for some reason the only one it will send the code to. 

[Bob28]

Hi

Why does Roku not support their product? Been trying for days to activate and wait for a email which never shows up. Your support page has thousands of users asking the same question.

Activation does not work….

Can you help me?

Robert Armstrong

[WallstreetBulls]

Robert, I suggest getting a gmail or other major current domain account. Roku is not much help on this issue. You can change email later once you activate the device

[RokuDanny-R]

@Raysgolfing1

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

Hi everyone,

Thanks for the post.

If you are having an issue with activating your Roku device and are not receiving an activation email, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[Joerowq]

I wonder when I go try. again should I back it up with my Yahoo mail account and make super sure the Fiber Optics a fiirree!!?!?!

[Witness7]

I know that no matter what I tried,  until I used a gmail acct I never did get the activation link. Once I  used a old gmail acct I had then I got email within 2 minutes.

[Bgaff1]

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@MissBee wrote:

I have done all of the troubleshooting steps multiple times. Serial number JF3049245969. Roku will not send the activation link so I can get going. I have used it on other roku devices. I have tried different email, factory reset.. etc.. I tried last night and never received an email. Please help! 

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Mine is the same