Roku setup

[jimglanz]

I have the same problem. I get to the select language screen and the remote does not trigger ROKU to continue with the set up. I recently purchase the ROKU device at Wal~Mart. Could use your advice. Thanks.

[RokuDanny-R]

@jimglanz 

Thanks for the note.

Which Roku model device do you have?

Depending on what model and remote type you have, we would recommend taking a look at the troubleshooting steps provided by our Support page here: 
How do I resolve problems with my Roku IR (infrared) remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Thanks,
Danny

[Trina_mack]

A month after I posted this my other roku stop working as well. The remote not working so I have to be using my phone. Remote is definitely out of commission. I eventually bought a 2 new one cause I have 3 tv in my house. The same roku that was stuck to language screen still stuck I tried it back today thinking since I had plug it out for so long it would finally work. Unfortunately not.  Trying to pair remote as I put the batteries in the light start flashing I press the button to pair and nothing still haven't happen.  Remote 1 sku 3226000284 Remote 2 sku 3226000345 model for remote 1 and 2 is RC-AL2. FCC ID remote 1 and 2: TC2-RCB14

Streaming stick model 3810x. FCC ID: TC2-R1018. IC: 5959A-R1018. SN: C137AA336383

The piece that is connected the FCC ID AND IC NUMBER ARE THE SAME. MODEL: WROO1

PLEASE HELP I NEED THIS TO WORK NOW ITS ABOUT TIME

[RokuDanny-R]

@Trina_mack 

Thanks for information.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.

Thanks,
Danny

[Trina_mack]

What you sent me I've done that and still nothing.  

[Whhorn]

I have this same exact issue on a streaming stick + 3810. After turning it on from having been off for 7 months, the enhanced remote would control the tv but not the Roku stick. After resetting the stick and remote each/both, the stick only hangs at the pairing/3s screen.

I’ve read and tried all the non-responsive suggestions in the support articles repeatedly linked in these forums, tried a second enhanced remote to no avail while pairing remote 1 successfully to another Roku, and also turned off every Roku device and the Wi-Fi in my home through repeated resets  and pairing attempts with no change in the behavior or blocked point in the process.

I now have no way I can find of actually setting up the stick, please advise 

[RokuDanny-R]

@Trina_mack @Whhorn 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[Pok3]

Hi @RokuDanny-R 

can I send you a pm as well as I am also experiencing the same issue with my roku streaming stick (model 3600CA) being stuck at remote pairing screen after resetting roku to repair the remote connection...

thank you

[bjernigan23]

@MCR 

I finally called TCL customer support and they told me only one model of Roku remote works with our TV.  He told me which model I needed.  Got it ordered and sure enough, it worked!  Despite the newer Roku remotes stating they work with “all Roku TVs”, they don’t.

i suggest calling TCL customer service and tell them the issues you’re having and see if they can help.  Best of luck!

[dhb]

Same problem with #49S325 TV and remote. Finally got it to recognize our wireless network, it immediately did an update, then stuck on the language screen. On/off is the only thing that works. Please advise