Roku setup

[db29127]

I purchased a Roku streaming stick 4k model 3820x 2 or 3 years ago. The latest model of the streaming stick is 3820r2. I googled it and get contradicting results. What is the real difference between the streaming stick 4k 3820x and the 3820r2. Will their end of life support  timeline be the same?

[volleydrummer]

@db29127    Thank You for this post!  I would like to know the answer to your question as well.  In fact, I have the 3820R and a relative has the 3820r2.   I have been helping this relative[& spouse] with questions &/or issues related to using their Streaming Stick.   Any insight from those more knowledgeable would likely be helpful to both of us, and indirectly my relative.   Sincere Appreciation in advance for any info from anyone...

[RokuEmmanuel-D · Accepted solution]

Hi, @db29127 and @volleydrummer.

It's great to see you here in the Roku Community!

Thanks for inquiring about this. I want to provide you with the information you need.

Please be informed that there is no difference between the two. Roku uses 3820X as the Universal Stock Keeping Unit (USK) for this product. However, out-partner retailers use their own Stock Keeping Units (SKUs), such as 3820r2, to uniquely identify and track products. Retailers use SKUs to efficiently manage inventory, retrieve purchases from the stockroom, organize merchandise, and categorize items. 

Also, this is the current model of the Roku Streaming Sticks; it will still be supported, and its life will not end soon. 

I hope this clarifies everything. Let us know if you need more help.

Best,
The Roku Community Team