Roku setup

[Losingthewill]

I can't get past the update screen I'm going around in circles. I have tried resetting the device. I have restarted my router and neither is working. Can you help? Thank you 

[RokuEmmanuel-D]

Welcome to the Roku Community, @Losingthewill!

Unable to get past the update screen could be very frustrating, and I completely understand that. No worries; I am here to assist.

Could you let me know what error message you're seeing on the screen when your Roku tries to install the update? 

In the meantime, you may try to connect your Roku to a different internet connection, such as a Mobile Hotspot, to see if that'll do the trick. 

You may also visit this support article; How to fix Roku streaming device update problems.

Please let me know how this goes!

Best,
The Roku Community Team

[jontalk]

@LosingthewillHave you tried using a network app like WiFi Analyzer for Android or something similar from the App store? If not, install it then see how many others use the same channel/band and log into the router and switch to a channel with less congestion. If you use service provider router, its likely the channels are being selected by the default, 'auto' setting which is often the problem..manual selection is always best