Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LuisTexas
Newbie

My screen is black with sound when streaming content

SOLUTION. My Roky was working perfectly in the last two years and suddenly the screen when black with sound when streaming content in any applications as Youtube, Netflix, Prime, etc. So it was wired. After verified the TV was ok (worked with other Roku box) and the bad one make the same problem on my other TV, my conclusion was that the problem was the Roky box. I have some electric background and my conclusion was the the power supply/adaptador was the problem. The adaptador is only 1.0 Ampare. I changed it for other with 2.0A and the Roky system back to work perfectly. My Roky technical team, take care of this issue with your other customers. Thanks. 

Labels (1)
0 Kudos
2 REPLIES 2
RokuJohnB
Community Moderator
Community Moderator

Re: My screen is black with sound when streaming content

Hi @LuisTexas,

Greetings from the Roku Community!

We just wanted to drop you a line to say that if you still have trouble or feel your issue has not been fixed, please let us know. And don't forget, you can always get help at support.roku.com when you need it.

Regards,
The Roku Community Team

John
Roku Community Moderator
0 Kudos
makaiguy
Community Streaming Expert

Re: My screen is black with sound when streaming content

Yes, the USB power adapters for Rokus, cell phones, and any other devices that use them, do occasionally fail.  For Rokus, they can be replaced with other USB adapters with an output of at least 1 amp.  Higher amperage is okay, as the Roku will only draw what it needs.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.