Forum Discussion

deltabravo26's avatar
deltabravo26
Channel Surfer
3 years ago
Solved

Roku setup problem with entering email address

Brand new second roku. Trying to set it up so it syncs with my already existing account. I am asked at one point to enter the email address associated with my existing account. As far as I know, every email address contains an @ symbol, but cannot find it anywhere. I've checked every screen without finding one. Am I just missing something, or is there a way to import the symbol?

TV & Player Setup
  • renojim's avatar
    renojim
    3 years ago

    deltabravo26, I hate to be the bearer of bad news, but your TV screen appears to be cracked or otherwise defective.  You can get to the @ symbol from where you are with the "5" highlighted by pressing left, down twice, and then OK, but I think you have bigger problems.

  • deltabravo26's avatar
    deltabravo26
    3 years ago

    Problem solved. thanks so much. I see what happened now. The vertical bands on the right were covering up that whole column. Aboutt those bars. It's our oldest TV and probably on its last legs. Oddly enough, they disappear whenever I'm streaming. How do I mark this as solved?

    !

6 Replies

Replies have been turned off for this discussion
  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi deltabravo26,

    Thanks for reaching out to the Roku Community!

    Congrats on your new Roku device! We understand you are having difficulties in entering your email address when trying to activate your Roku device and we will do our best to assist you but we need further details. Can you please provide more information about the issue you are experiencing? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary

    • deltabravo26's avatar
      deltabravo26
      Channel Surfer
      3 years ago

      Hi Mary, thanks for replying. I can't think of any more information that would be helpful beyond what I said in my post. It's really quite simple: where can I find the @  symbol in one of the many keyboard layouts you have. I have looked and looked buy cannot find it. I need one to put in my email address in the setup of the Roku. Thanks.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        deltabravo26, the standard Roku keyboard has the @ symbol in the bottom left of the number pad that's displayed to the right of the letters.  Some channels/apps choose to use a keyboard of their own design, so it would help to know exactly what you're trying to log into.  As RokuMary-F said, a picture of the screen would also help.