Forum Discussion

deltabravo26's avatar
deltabravo26
Channel Surfer
3 years ago
Solved

Roku setup problem with entering email address

Brand new second roku. Trying to set it up so it syncs with my already existing account. I am asked at one point to enter the email address associated with my existing account. As far as I know, ever...
TV & Player Setup
  • renojim's avatar
    renojim
    3 years ago

    deltabravo26, I hate to be the bearer of bad news, but your TV screen appears to be cracked or otherwise defective.  You can get to the @ symbol from where you are with the "5" highlighted by pressing left, down twice, and then OK, but I think you have bigger problems.

  • deltabravo26's avatar
    deltabravo26
    3 years ago

    Problem solved. thanks so much. I see what happened now. The vertical bands on the right were covering up that whole column. Aboutt those bars. It's our oldest TV and probably on its last legs. Oddly enough, they disappear whenever I'm streaming. How do I mark this as solved?

    !

deltabravo26's avatar
deltabravo26
Channel Surfer
3 years ago
 
renojim Thanks for replying. I'm attaching two shots. One is of the place I'm at and the other is a close up of the right hand side of the numerical part of the keypad. As you can see, the bottom lower left (the place you describe on your message) has a 'period' but no '@' symbol. Any ideas?
deltabravo26's avatar
deltabravo26
Channel Surfer
3 years ago

Problem solved. thanks so much. I see what happened now. The vertical bands on the right were covering up that whole column. Aboutt those bars. It's our oldest TV and probably on its last legs. Oddly enough, they disappear whenever I'm streaming. How do I mark this as solved?

!