Roku setup

[Houstoneric1983]

My new device cannot be move past the update part of the setup. It do now allow me to do anything but language and wifi then it resets and asked me do do the same thing over it never advances to the next steps why

[renojim]

How are you powering it?  If you're using the TV's USB port, try a USB power adapter/charger from a phone or tablet.

[makaiguy · Accepted solution]

When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.