Roku setup

[Merables12]

Hi, 

Just bought a brand new Roku express. It makes a constant high pitched buzzing sound. We've tried factory reset, unplugging and replugging both the tv and the Roku, we've tried changing the HDMI cable, still makes the buzzing sound. How to fix? 

Serial number is X004004R9SRU

[RokuKariza-D]

Hi @Merables12

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[makaiguy]

I can't help with this problem, but I expect this information would be helpful to those in the know.

Is this buzzing coming directly from the Express itself, or is it out of your TV's speakers?

[Merables12]

It's coming from the TV itself but definitely caused by the Roku. The beeping/buzzing stops when something is playing. 

[makaiguy]

@Merables12-

Try experimenting with the various audio settings you find under Settings > Audio > Audio mode and Settings > Audio > Audio streaming format.

[1CC]

I have this same situation. The buzzing seems to come from the box and it seems like it still does it even when the tv is playing on and off. I also have constant flickering with video and audio--mostly when watching YouTube more than any other app but it can happen on other apps. I have an older Roku I got in 2017 that works perfectly but it sounds like the Express has a lot of known issues.. yet no real permanent fixes?

[1CC]

My roku options are a bit different (perhaps changes in the last year) but I'm going to try to switch from AUTO to DOLBY and see if that helps. Mine is SETTINGS>AUDIO>PREFERRED STREAMING FORMAT, in case that helps someone. Default is on AUTO other choices are DOLBY and DTS