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Roadkill478
Reel Rookie

Roku express and roku app

Good day, so I recently bought the a roku express remote because I have lost my old one and it doesn't have a **bleep** volume button, I tried with my app which already says ip address not supported even tho it's on the same wifi, I did get a direct connection and it works but there's no volume on the app either nor is there on my TV, wtf roku

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makaiguy
Community Streaming Expert

Re: Roku express and roku app

@Roadkill478h

Basically  you bought the wrong remote.

Roku TVs were developed years later than the original Roku devices were.  Because Roku TVs require more controls than stand-alone Roku devices do, Roku TVs require and use a different set of infrared command codes than Roku devices do.

The standard infrared remote for Roku devices (originally called the "Simple" remote, now called the "Players" remote) cannot control a Roku TV.  Plus they have no power, volume, or mute buttons which would control a TV, not the Roku device.

For a Roku TV, you need the Roku TV remote, one of the Roku Voice Remotes. or a universal infrared remote that includes codes for Roku TV (be sure it specifically say Roku TV not just Roku).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Roadkill478
Reel Rookie

Re: Roku express and roku app

I understand, it just amazes me that they take away the volume button lol.

Thank you tho!

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