Roku setup

[lexii_jordanne]

When I turn it on it has me select a language and then connect the wifi. Once the wifi is connected it pops up saying there’s an update and that the device with restart automatically after it finishes. Well it has done this 9 times and can’t seem to get past it. 

[RokuEmmanuel-D · Accepted solution]

Welcome @lexii_jordanne.

Thanks for your first post here in the Roku Community!

We noticed that you are having difficulty getting past the software update. We're here to provide assistance.

If you haven't tried any troubleshooting, we would recommend performing the steps below.

• Power cycle the Roku Device. Unplug the Roku for at least 10 seconds, and then plug it back in.
• Try connecting the Roku to an alternative internet connection. Fluctuations in internet connectivity might cause trouble updating the device. You can try connecting it to a Mobile Hotspot to see if it makes any difference.
• If the suggested steps above do not resolve the issue, we might resort to a Factory Reset. Locate the reset button at the back of the device, perhaps a Pinhole, and press and hold it for not more than 10 seconds. After the reset, you'll restart the activation process.

You can visit this support article for further troubleshooting: How to fix Roku streaming device update problems.

We hope this helps!

All the best,
Emman

[makaiguy]

#@lexii_jordanne -

Expanding on the reply from @RokuEmmanuel-D ..

When the update fails to complete here are some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup. 

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably.   If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at 5 vac at a minimum of 1 amp.   

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection.  Why this works, when it does, I haven't a clue. 

[a12josephr]

agree

[robF9]

DO NOT BUY ROKU PRODUCTS. THEY FAILD AND CUSTOMER SERVICE WON'T HELP YOU. BUY AMAZON STICK INSTEAD.

[robF9]

Rob Ferreiras

1:21 pm

At this point, i don't have my receipt cause i didn't buy it yesterday it was a couple of mounts. I don't need to keep begging for a replacement. But it's frustrating not having help.

Sathish

1:23 pm

We do apologize for the inconvenience Rob, as per the Roku policy we can be able to replace the device if its under warranty,

Rob Ferreiras

1:23 pm

Thanks! any way for your help. so sad and disappointed. I will proceed so it doesn't happen to others.

Rob Ferreiras

1:24 pm

and for the community, please tell your engineers that costumers are having this issue:

Rob Ferreiras

1:24 pm

https://community.roku.com/t5/Roku-setup/Roku-express-4k-software-update-loop/td-p/981244

Rob Ferreiras

1:25 pm

You didn't offer me at discount for a new unit. So sad

Sathish

1:27 pm

Sorry Rob, we don't have any option

Rob Ferreiras

1:28 pm

me neither. I will dedicate this Saturday to publish and write about this issue

Rob Ferreiras

1:29 pm

Thanks and have a good afternoon

Rob Ferreiras

1:29 pm

Amazon doesn't treat clients like this.

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