Roku setup

[LouLou1250]

Just bought a new Roku streaming player. When I click on the activation link it comes up as expired even though I’ve only just received the e-mail.

I’ve tried 2 different e-mail addresses. I’ve tried restarting the device and tried resetting the device. All the same, activation link expired within seconds.

All help appreciated

[RokuDanny-R · Accepted solution]

Greetings @LouLou1250 

Welcome to the Roku Community and thanks for posting in the Roku Community regarding activating your Roku device.

We are aware of a service interruption impacting the activation of new Roku devices and other account services. If you are trying to activate a Roku device, we would recommending to please try again later.

Thanks for your patience as we manage this disruption.

Thanks,
Danny

[LouLou1250]

All sorted. Just got it to work. 🙂

[jacqu_chris]

I have the same problem. What is the fix for this please? tried afactory reset on the tv, tried multiple email addresses all to no avail.

[RokuMary-F · Accepted solution]

Hi @jacqu_chris,

Welcome to the Roku Community!

Thank you for informing us about the issue with activating your new Roku device and letting us know about the steps you've done to try to resolve the issue.

We're glad to inform you that we have successfully solved the issue and we would recommend checking to see if you are still experiencing an issue with activating your Roku device.

Please keep us posted. We appreciate you again posting in Roku Community.


Best regards,
Mary