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Rustyb9981
Binge Watcher

Roku Ultra 4810rw using HDHomerun and HDConnect tuners with HD app

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on one TV (no sound bar) with a roku ultra 4801rw connected the sound will not work. At launch the HD app displays a popup after 'discovering devices' wheel turning icon a message: "This Roku device does not support AC3 audio required to play this channel/recording. Roku devices such as the Roku Ultra support AC3 audio" (ok button).  What am I doing wrong? 

The HD app plays audio fine on my Chromecast TV dongle, and 4k firestick without a problem.

Edit: note that using the arrow keys on the HD app (just video showing) I can hear the roku click effect as I change channels, etc. 

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renojim
Community Streaming Expert

Re: Roku Ultra 4810rw using HDHomerun and HDConnect tuners with HD app

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Try playing with the Roku settings under Settings->Audio.  Also, if you're using any of the "Volume leveling" modes, set it to off.  If you can't get to the video playback within the HDHomerun app, you'll have to start a video on another app and then press * on your remote to get to the "Volume leveling" options.  Once you set it within one app it's set for all of them.

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renojim
Community Streaming Expert

Re: Roku Ultra 4810rw using HDHomerun and HDConnect tuners with HD app

Jump to solution

Try playing with the Roku settings under Settings->Audio.  Also, if you're using any of the "Volume leveling" modes, set it to off.  If you can't get to the video playback within the HDHomerun app, you'll have to start a video on another app and then press * on your remote to get to the "Volume leveling" options.  Once you set it within one app it's set for all of them.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Rustyb9981
Binge Watcher

Re: Roku Ultra 4810rw using HDHomerun and HDConnect tuners with HD app

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volume leveling was on, first time to that menu. thank you!

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