Roku setup

[BeeBear]

We just bought this Roku LE. Every time I try to set it up, it gets to the “we’re gonna download this and restart” but when it restarts it just loops. 

things we’ve tried:

• Restarting the Roku LE
• Restarting the router
• Restarting the TV
• Plugged into a surge protector
• Plugged directly into the wall
• Connecting to a different wifi

None of this helps. It installs the update but when it restarts it goes back to the “let’s get started” screen where you choose a language. 

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @BeeBear.

Thanks for letting us know about your Roku LE issue, which keeps rebooting during the initial setup. We appreciate you going the extra mile to resolve the issue. Rest assured that we're here to help you get back on streaming.

Have you tried doing a factory reset for your Roku? If not, you can try performing it by using the physical button on your Roku; it will appear similar to one of the following: 

Locate the Reset button on the device, and once found, press and hold the button firmly for approximately 10 seconds. After holding the button, you will know the process is complete when an indicator light or status LED starts blinking rapidly. This typically occurs on most Roku devices after a factory reset. 

For more information, visit this support article on how to system restart or factory reset your Roku streaming device.

Let us know how this works.

Regards,
Emman