Roku setup

[RokuJohnB]

Hi @Aurorasmorning,

A warm welcome here in the Roku Community!
We want to investigate further this issue that you're having with your Roku device since it was stuck on the start-up screen. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Could you send us a photo of your problem?

We'll wait for your response.

Thanks,

John

[Aurorasmorning]

Yes it’s a Roku express. Which photo would you like me to send you? A photo of the start up screen, a photo of the Roku itself perhaps??

[RokuArjiemar]

@Aurorasmorning,

Thanks for the post,

• Is this the first time you set up/activated this Roku device?
• Are you getting any error messages?
• How are you powering your Roku device?
• A photo of the start-up screen.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar