Aurorasmorning
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01-30-2024
03:27 PM
Re: Roku device stuck on Startup screen
3 REPLIES 3
RokuJohnB
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01-30-2024
04:35 PM
Re: Roku device stuck on Startup screen
Hi @Aurorasmorning,
A warm welcome here in the Roku Community!
We want to investigate further this issue that you're having with your Roku device since it was stuck on the start-up screen. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Could you send us a photo of your problem?
We'll wait for your response.
Thanks,
John
John
Roku Community Moderator
Roku Community Moderator
Aurorasmorning
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02-04-2024
04:11 PM
Re: Roku device stuck on Startup screen
Yes it’s a Roku express. Which photo would you like me to send you? A photo of the start up screen, a photo of the Roku itself perhaps??
RokuArjiemar
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02-04-2024
06:05 PM
Re: Roku device stuck on Startup screen
Thanks for the post,
- Is this the first time you set up/activated this Roku device?
- Are you getting any error messages?
- How are you powering your Roku device?
- A photo of the start-up screen.
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
Roku Community Moderator