Hi @aphumphries,
Thank you for reporting this issue to Roku Community!
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Once we have this information, we will be able to investigate further.
Best regards,
Mary
Mary F.
Roku Community Moderator