Account, payments & subscriptions

[Papamoose]

I am having the same problem. I spoke with their CHAT and got no help at all. It was as if the CHAT was an AI that didn't have a clue. Nonetheless, as you know, we still have all the functionality of our attached device. BTW, we have a Roku Stick and it works fine. Good luck in all your cable-cutting streaming adventures. Joe

[RokuJechealR · Accepted solution]

Hi @Papamoose,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused and thanks for flagging us about this.

Please ensure that you are using the same email address to log in as the one associated with your Roku device. You can check this by going to Home > Settings > System > About.

If you have any further questions or concerns, please do not hesitate to let us know. We are here to help.

All the best,
Chel