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Papamoose
Newbie

Online Roku account says no device is linked, but I've been using device for a long time.

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I am having the same problem. I spoke with their CHAT and got no help at all. It was as if the CHAT was an AI that didn't have a clue. Nonetheless, as you know, we still have all the functionality of our attached device. BTW, we have a Roku Stick and it works fine. Good luck in all your cable-cutting streaming adventures. Joe

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RokuJechealR
Community Moderator
Community Moderator

Re: Online Roku account says no device is linked, but I've been using device for a long time.

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Hi @Papamoose,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused and thanks for flagging us about this.

Please ensure that you are using the same email address to log in as the one associated with your Roku device. You can check this by going to Home > Settings > System > About.

If you have any further questions or concerns, please do not hesitate to let us know. We are here to help.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Online Roku account says no device is linked, but I've been using device for a long time.

Jump to solution

Hi @Papamoose,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused and thanks for flagging us about this.

Please ensure that you are using the same email address to log in as the one associated with your Roku device. You can check this by going to Home > Settings > System > About.

If you have any further questions or concerns, please do not hesitate to let us know. We are here to help.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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