Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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RokuKariza-D
Retired Moderator

Re: No setup screen appears after following setup guide. Twice.

Hey @Stu72

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us specifically about the issue you're experiencing? With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

I bought a Roku Express. I set it up as instructed, but all I get is the language screen, I press ok and then it goes to the bouncing Roku screen. I've unplugged, tried another TV, reset the box, everything that you've advised in other blogs. no matter what I've done all I get is Language screen and then then bouncing Roku logo....

I'm so disappointed that I have asked the supplier for a full refund

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RokuDanny-R
Retired Moderator

Re: No setup screen appears after following setup guide. Twice.

@Stu72

Thanks for the post.

Please provide us with the serial number/device ID of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

To Roku team

Serial number SOIV30CMDOUL

Model 3930X

I wait to hear from you and what your lastest pointless step you want me to do....

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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

2 days waiting for support to answer my questions. Poor 

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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

still silence.... ive adhered by your advice, done all youve instructed.... and now i get nothing buy distance.....

poor technology

poor service

load of ####.

please answer my last question

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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

Any chance of some answers please, or am I just chasing my tail?????

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RokuDanny-R
Retired Moderator

Re: No setup screen appears after following setup guide. Twice.

@Stu72

Thanks for the posts.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Stu72
Channel Surfer

Re: No setup screen appears after following setup guide. Twice.

If you have read all my posts, it explains everything I've done to solve this matter.

I've a reset like you suggested, tried another TV, I given you the serial number etc, I have done everything that you have asked me to and all I get is the language screen and then the bouncing Roku logo...... 

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RokuDanny-R
Retired Moderator

Re: No setup screen appears after following setup guide. Twice.

@Stu72

Thanks for the follow up.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
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