Roku setup

[DIgitalight]

I just replaced my old Roku with a new 2022 Ultra and get no Video. my set up...

Roku Ultra (4800 series) # connected to HDMI-3 of a Pioneer VSZ-1131 4K receiver, which is connected to HDMI-1 of a ONN 4K" smart TV.

At first power up it worked fine and I was able to go through some of the basic setup. I was able to pair the remote, verify Ethernet connection, and then Roku software update. After the update, the Roku rebooted, I could see the dancing Roku logo for about 10-15 seconds, then the screen went blank. If I hit the home button on the remote I can hear it beep through the stereo, but nothing on the screen.

I have tried a new HDMI cable- no luck.

if I connect the new ROKU directly to the TV it does work but this will not work for me as I use the stereo to split the video feed to my projector as well.

I have reinstalled the old Roku and it still works.

I assume there is a configuration setting that I will need to manually set, but am not sure what it is. I have tried various setting on both the AVR and the Roku to no avail.

Any help will be appreciated. 

[RokuMary-F]

Hi @DIgitalight,

Thanks for your first post in the Roku Community!

We understand that you need assistance with the issue with your Roku Ultra screen going black. We will work with you to know what went wrong so we can assist you further and fix the issue.

As a first step, we would recommend reviewing the suggestions for determining why the screen is black. Please click on the FAQ link here: What to do if you cannot see the picture from your Roku® streaming player on your TV | Roku

If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


Best regards,
Mary

[DIgitalight]

I have verified the correct input source on both the AVR and the TV

I have tried a new HDMI cable

I have reseated the HDMI cables at both ends 

The TV & AVR both worked with new roku during initial set up and still with old Roku.

I have tried CEC enabled and disabled

USB not used

[RokuMary-F]

Hi @DIgitalight,

Thanks for keeping in touch and providing the additional information.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Please keep us posted.


Best regards,
Mary

[DIgitalight]

s/n: S0DA227UA0F9

why would it work during set up and stop after the update?

Also why does it work fine when connected directly to the TV but not through the AVR? even thou the old unit still works through the AVR.

after disconnecting from the AVR and connecting direct to the TV, there was a message akin to 'could not set resolution' or something like that.

[RokuMary-F]

Hi @DIgitalight,

Thanks for reaching back with the information.

We appreciate your patience and understanding regarding what you are experiencing. 

In addition to the details you've provided, we would like to request the following additional information filled in below in order to make a practical suggestion.

• Roku Software OS/version (these can all be found in Settings > System > About)
• Can you provide a screenshot of the issue you are experiencing?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to your responses and gathering your details.


Best regards,
Mary

[DIgitalight]

I have no video, so I can not give you and of the requested info.

[AvsGunnar]

@DIgitalight 

Connect the Roku device directly to the TV (do not use the AVR) for troubleshooting and in order to provide the information requested by @RokuMary-F.

Also, while connected directly to the TV, try manually setting the desired resolution for your TV in Settings/Display Type.  Do not use Automatic.  I would also try experimenting with the Power Saving feature of the 4800. (Settings/System/Power/Auto Power Savings).  This causes some HDMI related issues as well. (especially in switched setups, ie. network, hdmi, or AVR).

Then plug back into your AVR and see if resolves issue.