Hey @Genoa
Thanks for letting us know about the issue you're experiencing.
Just to confirm, when you said that you've already tried all the remedies listed on our Support page, are you referring to this article? What should I do if I do not hear the audio from my Roku® streaming player? If yes, please reply here with the serial number of the affected Roku device. It can be found at the back of the stick itself.
We look forward to hearing from you soon.
All the best,
Kariza
Kariza D.
Roku Forum Moderator