Hi @PJG51,
Welcome to the Roku Community!
We are glad to have you here sharing about the issue with your Roku that you are having trouble setting up.
To look closely into the issue we would like to know the following details:
- Is this your first time setting up this device, or has it been set up before?
- What is the model of the Roku device/TV you are having an issue with?
- How long have you been experiencing this issue?
In the meantime, we recommend you try restarting your Roku device/TV by unplugging it from the power source for 10 seconds.
We look forward to your response.
Regards,
Riamie
Riamie D.
Roku Community Moderator
