Got 2 new #Roku Express. First one I installed, no problem. Second one, I plugged USB cord and adapter (why did I need to buy an adapter?) into power strip/surge suppressor: there was a flash, a pop, a brief smell of ozone. I reset circuit breaker, surge suppressor was dead so I bought a new one. Thank heaven everything still worked, TV, cable box, DVD player. But the Roku was dead, no signal, no light on front
I believe the Roku had a short. I would like it replaced. I find the Roku site informative but can't seem to get a human to authorize any remedy. "Let's get in touch" seemed promising but loads interminably.