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blueeyez2
Newbie

setting up roku wont connect to wifi

I'm trying to set up my roku and it doesn't want to connect to my wifi n I've restarted both my wifi and my roku and still no connection.. Can someone please help

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AvsGunnar
Community Streaming Expert

Re: setting up roku wont connect to wifi

@blueeyez2 

Need a bit more information like Roku model number, router model number, and ISP (internet service provider).

See if you can connect to a mobile hotspot if available to you. (for the hotspot, verify you have the 2.4ghz band enabled or 'maximize compatibility' in the hotspot settings).

If you can connect to hotspot then narrows down to a network/router issue.

If you are seeing the network but it won't accept password, try changing the wifi password to remove any special characters (just use numbers and letters).  Additionally, if your router is a wifi6 router, verify that you have WPA2 enabled under the security settings.

With a little more detail, can hopefully narrow down your issue. (Exactly what is happening and are you seeing any error codes in the message boxes)?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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