Roku setup

[JuanCa]

My Roku Express 4k + when I turn on the internet it wants a software update and when it is completed it restarts, I turn on the internet again and it asks me for an update again, it's been like this several times

[RokuEmmanuel-D]

Hi, @JuanCa.

Welcome, and thanks for stopping by here in the Roku Community!

We understand your concern about your Roku, which reboots after an update. Rest assured that we'll help you resolve this quickly.

For further investigation, we require additional information to determine where the problem is coming from:

• When did this issue first occur?
• What troubleshooting steps have you tried so far? 
• How strong is your internet connection? Fluctuations in the internet might cause the update to be unsuccessful. You can check here for tips on how to improve your internet connection.
• Do you encounter any error codes/messages?

We are dedicated to bringing you back to watching your favorite channels. Thus, providing these details will expedite the resolution of your concern.

Please keep us posted.

All the best,
Emman

[makaiguy]

@JuanCa-

If the initial Roku the update did not install correctly/completely it can lead to what you are seeing.

When the update fails to complete here are some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably. If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least vac at a minimum of 1 amp.

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection. Why this works, when it does, I haven't a clue.