Roku setup

[bgarrey]

I installed the Roku 4K stick and activated it on the Insignia Fire TV.  Everything looked fine and everything worked well.  I then turned the TV off.  After restarting it, I got a blank screen--no sound or picture.  The Roku remote didn't work; nor did the Insignia remote. I took the Roku stick out of the HDMI port, waited a bit and plugged it backed in.  Still nothing.  Any suggestions?

[RokuDanny-R]

@bgarrey

Thanks for the post.

For clarification, are you able to view or hear any content on the TV when not using or connecting the Roku device?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[bgarrey]

Hi Danny:

When I turn the TV on with the Roku stick attached, I get no sound or picture on the TV.  If I take the Roku device out of the HDMI port and turn the TV on, I get a "no signal" message and a list of inputs.  After selecting "antenna" I can see the Insignia homepage but cannot use the Insignia remote.

What I'm trying to do is run the TV with the Roku stick and remote.  The person I'm helping is vision impaired and the Roku interface and remote are much easier for him to use.

Thanks for your help.  Please let me know if you need more information.

Barbara

[RokuDanny-R]

@bgarrey

Thanks for the post.

If you are connecting the Roku device to your TV, are you making sure to select the appropriate HDMI input that the Roku device is connected to on the TV? Is there a light on the Roku device to ensure that the device is powered on?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[bgarrey]

As I noted above, the Roku device worked fine when I first installed and activated it.  It was only after I turned the television off and restarted it that I got no sound or picture.  

[RokuDanny-R]

@bgarrey

Thanks for the post.

Is there a light on the Roku device when you are trying to use the Roku device? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[bgarrey]

Danny

Thanks for your response.  There is a light on the Roku device.  The device is plugged into an outlet.

Barbara

[RokuDanny-R]

@bgarrey

Thanks for the follow up.

To provide clarification:
1) are you unable to view any sound or video on your TV, regardless if you are using your Roku device or not?
2) have you tried connecting your Roku device to another TV to see if you are able to see your Roku device?

With more information, we will be able to assist you further.

Thanks,
Danny

[Mjfuentez]

Im having the same problem. It worked fine a week ago and now just a black screen. I tried on an older TV and worked fine. Went back to this TV and just a black screen. 

[Mjfuentez]

Figured it out. The TV had just updated. I restarted the TV from settings and Roku worked fine