Forum Discussion

bgarrey's avatar
bgarrey
Reel Rookie
4 years ago

Insignia Smart Fire TV won't work after activating Roku 4K stick

I installed the Roku 4K stick and activated it on the Insignia Fire TV.  Everything looked fine and everything worked well.  I then turned the TV off.  After restarting it, I got a blank screen--no s...
TV & Player Setup
bgarrey's avatar
bgarrey
Reel Rookie
4 years ago

Danny

Thanks for your response.  There is a light on the Roku device.  The device is plugged into an outlet.

 

Barbara

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

bgarrey

Thanks for the follow up.

To provide clarification:
1) are you unable to view any sound or video on your TV, regardless if you are using your Roku device or not?
2) have you tried connecting your Roku device to another TV to see if you are able to see your Roku device?

With more information, we will be able to assist you further.


Thanks,
Danny

  • Mjfuentez's avatar
    Mjfuentez
    Reel Rookie
    3 years ago

    Im having the same problem. It worked fine a week ago and now just a black screen. I tried on an older TV and worked fine. Went back to this TV and just a black screen. 

  • Mjfuentez's avatar
    Mjfuentez
    Reel Rookie
    3 years ago

    Figured it out. The TV had just updated. I restarted the TV from settings and Roku worked fine