Thanks for the post.
If you are connecting the Roku device to your TV, are you making sure to select the appropriate HDMI input that the Roku device is connected to on the TV? Is there a light on the Roku device to ensure that the device is powered on?
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
As I noted above, the Roku device worked fine when I first installed and activated it. It was only after I turned the television off and restarted it that I got no sound or picture.
Thanks for the post.
Is there a light on the Roku device when you are trying to use the Roku device? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Danny
Thanks for your response. There is a light on the Roku device. The device is plugged into an outlet.
Barbara
Thanks for the follow up.
To provide clarification:
1) are you unable to view any sound or video on your TV, regardless if you are using your Roku device or not?
2) have you tried connecting your Roku device to another TV to see if you are able to see your Roku device?
With more information, we will be able to assist you further.
Thanks,
Danny
