Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jerr
Newbie

I have a new Roku express. It won't let me put in my email to create an account.

I have a new Roku express. It won't let me put in my email to create an account. The screen locks up and I can't click on the star for help. I've started over thinking it will reset and it does the same thing over and over. I can't get ANY customer support or phone number to call. I'm about ready to take this thing back. What is wrong?

0 Kudos
1 REPLY 1
RokuKariza-D
Retired Moderator

Re: I have a new Roku express. It won't let me put in my email to create an account.

Hello @Jerr

Thanks for reaching out here in the Community.

For clarification, do you have an existing Roku account or you are typing in your email to activate your device and create an account? Do you receive an error code or message? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.