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Won't let me reset my pin

I have tried to reset my pin and when I go to pin preferences and try to update it won't let me save it. Anyone know how I can do so? 

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Community Streaming Expert

Re: Won't let me reset my pin

If you're using your phone try using the desktop version of the web page or try using a computer.  Are you getting the four dots when you enter a four digit number?  Keep in mind only numbers are accepted although it will act as though other characters are accepted.

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Retired Moderator

Re: Won't let me reset my pin

Hi @Kaylamarie13, thanks for reaching out on the Roku community! 

You can follow these steps to make sure you've reset and updated your PIN. 

  1. Visit
  2. Sign in if prompted. For assistance, learn what to do if you have forgotten your email address or password.
  3. Under PIN preference, select Update.

We hope this helps. If you're still having trouble, please feel free to send us a DM. 

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