From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Hello! @simonbh1,
Thank you for posting in the Roku Community!
We appreciate you reaching out to us about activating your Roku device. We're pleased to assist.
How to fix activation issues
Refer to the sections below for help fixing activation problems.
My activation link doesn't work.
Remember that the Roku activation link expires 30 minutes after being sent to your email. If you see "Your account activation link expired" or "We can't seem to reach you by Email" when opening the activation link, tap Resend on your Roku device, and another email will be sent. After a moment, look in your inbox for a new activation link from Roku. This new link is valid for another 30 minutes.
If your activation link is still not working, return to the activation screen on your Roku device and use the following steps:
- Press the Star
on your remote
- Select Edit email
- Re-enter or update your email address when prompted
- Check your email for a new activation link
If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press the Star * button on your remote and select Activate with the QR code. Alternatively, select Edit Roku email address try activating your Roku device with a different email address.
I didn't receive an activation email.
If you do not receive an activation email from Roku after completing the activation steps, try the following:
- Wait a bit longer. The activation email can take several minutes to arrive. Be sure to wait a few minutes before proceeding with the troubleshooting steps.
- Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
- Check your spam folder. Your email automatically blocks emails from unrecognized senders and places them in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email and other Roku emails appear in your inbox.
- Activate with a QR code instead. Go back to the activation page and select the Activation with a QR Code option. Scan the QR code with a mobile device's camera to get the link directly on your phone.
I completed the prompts, but my device didn't activate
To complete the activation steps, your device must be on the EmaiEmailt or QR code screen. If your device is on any other screen, you may need to repeat the activation steps to receive a new activation link or scan the QR code again.
If you created a Roku account during your first activation attempt, you can sign into your new account instead of signing up for another account.
For more detailed information, please see the instructions here.
Thanks,
Arjiemar
Hello! @simonbh1,
Thank you for posting in the Roku Community!
We appreciate you reaching out to us about activating your Roku device. We're pleased to assist.
How to fix activation issues
Refer to the sections below for help fixing activation problems.
My activation link doesn't work.
Remember that the Roku activation link expires 30 minutes after being sent to your email. If you see "Your account activation link expired" or "We can't seem to reach you by Email" when opening the activation link, tap Resend on your Roku device, and another email will be sent. After a moment, look in your inbox for a new activation link from Roku. This new link is valid for another 30 minutes.
If your activation link is still not working, return to the activation screen on your Roku device and use the following steps:
- Press the Star
on your remote
- Select Edit email
- Re-enter or update your email address when prompted
- Check your email for a new activation link
If you continue to have issues with the activation email, you can get the activation link by scanning a QR code with your phone's camera. To do this, press the Star * button on your remote and select Activate with the QR code. Alternatively, select Edit Roku email address try activating your Roku device with a different email address.
I didn't receive an activation email.
If you do not receive an activation email from Roku after completing the activation steps, try the following:
- Wait a bit longer. The activation email can take several minutes to arrive. Be sure to wait a few minutes before proceeding with the troubleshooting steps.
- Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
- Check your spam folder. Your email automatically blocks emails from unrecognized senders and places them in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email and other Roku emails appear in your inbox.
- Activate with a QR code instead. Go back to the activation page and select the Activation with a QR Code option. Scan the QR code with a mobile device's camera to get the link directly on your phone.
I completed the prompts, but my device didn't activate
To complete the activation steps, your device must be on the EmaiEmailt or QR code screen. If your device is on any other screen, you may need to repeat the activation steps to receive a new activation link or scan the QR code again.
If you created a Roku account during your first activation attempt, you can sign into your new account instead of signing up for another account.
For more detailed information, please see the instructions here.
Thanks,
Arjiemar
