Roku setup

[Dav166]

I unplugged the 3930X unit from the HDMI connection and the HDMI connection came out with my cable attached to it. now it's not working

ROKU 3930X the serial # is: SOO832622OKY

[RokuDanny-R]

@Dav166

Thanks for the post.

Can you please clarify the issue you are experiencing? Did part of the TV or the Roku device connection come out? Can you provide pictures of the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Dav166]

Did you get my reply with the pictures?

HDMI connection came out?!

I unplugged the 3930X unit from the HDMI connection and the HDMI connection came out with my cable attached to it. now it's not working

ROKU 3930X the serial # is: SOO832622OKY

[RokuDanny-R]

@Dav166

Thanks for the post.

Please be aware that replies to email notifications from the Community do not get posted to the Community.

Thanks for providing your device information. I have passed along the information to our Support team that will follow up with you.

Thanks,
Danny