Discussions

[Twistdsouls]

I have a gray bar going across the bottom third of the TV screen. It has a caution symbol, wanting me to plug the USB into the power outlet. Does anyone know how to get rid of it? I have already tried hard and soft resets. I have done updates. 

[RokuJohnB]

Hi @Twistdsouls,

Thank you for your first post here in the Roku Community!

We want to further investigate this issue and gather more details. Can you please provide the following information below?

• May we know what kind of Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Could you send us a photo?

We look forward to hearing from you soon and gathering your information.

Thanks,
John

[Twistdsouls]

I am using a Roku TV .

[Twistdsouls]

[RokuRiamie-D]

Hi @Twistdsouls,

Thank you for the response!

We appreciate you for providing a photo of your TV screen showing the error. We would like to take a closer look into the issue.

Could you please tell us if there's an external device connected to your Roku TV? In the meantime, we suggest you restart your Roku TV by following the steps below: 

• Remove the power cord of your Roku TV for at least 10 seconds before plugging it back in.
• Otherwise, you can restart the system by pressing Home on your Roku remote > Scroll and select Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

Please let us know if these troubleshooting steps help you to resolve your concern. We look forward to your response.

Regards,
Riamie