Channels & viewing

[RokuERey · Accepted solution]

Hi @Tlc3,

Thanks for joining us here in the Roku Community1

We appreciate you for sharing this issue with the Friendly channel, and we're here to help. A channel playback may occur if something is an issue with the network or with the channel alone. 

In many cases, removing the channel and then reinstalling it can be an effective solution. To ensure success, carefully follow the steps below and be sure to restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press Star   to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Or check for additional troubleshooting with our support page here: How to resolve a channel playback issue.

We hope this helps!

Regards,
Rey