Roku setup

[mang1]

I HAVE THE SAME ISSUE

PLEASE HELP ME

EXPRESS 4K+

SN: S07P216DEG3C

MODEL: 3941X

FCC ID: TC2-R1040

[RokuDanny-R]

@mang1

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[mang1]

The device is plugged into a wall outlet

[RokuDanny-R]

@mang1

Thanks for the follow up and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[Larryf4751]

Please help me with a return

have tried everything with no luck

roku logo keeps bouncing

model 3941x

sn so7p223yk6f5

thanks

[RokuKariza-D]

Hi @Larryf4751

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Please provide us as well the troubleshooting you've tried so we know what steps we should take next.

We look forward to your response.

All the best,
Kariza

[Larryf4751]

It’s plugged into the wall

I've tried all of the unplug, restart and reset troubleshooting 

thanks

[RokuKariza-D]

@Larryf4751

Thanks for the reply.

Before forwarding your concern to our Support team, try unplugging your router first, then boot up your Roku device. Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

Keep us posted!

All the best,
Kariza

[Larryf4751]

Thanks for this

it did not fix the problem 

still bouncing logo

[RokuKariza-D]

@Larryf4751

Appreciate the response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.

All the best,
Kariza