Roku setup

[cac303]

What don't you understand? He is getting the same error as everyone else posting here. You put your email in the activation screen, it says that it emailed you an activation link, but the email never comes. 

[TRIAC]

Roku should be ashamed of themselves not getting to root cause and really fix this problem.  I still maintain, after a few failed attempts, return the device for an exchange reporting yours as defective.  This will get Roku's attention and maybe they'll get the right resources on the problem.

[Cultech]

How do I send you a pm? My activation email is take hours to arrive. 

[Jimmyfrack]

Don’t think it will. It been days for me. Roku u suck

[cac303]

36 hours ago I went to the support channel and created a ticket over this, and was told I would get an email back within 24 hours. I was appalled then that it would take 24 hours to get a brand new consumer device working, but here we are 36 hours later and still no email from support. 

I will probably just return this thing and wait for ROKU to get their act together. 

[RokuKariza-D]

@Cultech @Jimmyfrack

I do apologize for the delay in response.

Please reply here with the serial number of the Roku device. It can be located at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[RokuKariza-D]

@cac303

We do apologize for the inconvenience this has caused you. 

Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[cac303]

Yes. If only they would call or email me back I would love to continue working with them. Unfortunately they gave me a 24 hour response window the two times I contacted them and they never get back to me. 

[cac303]

Three days later and still no hint of a resolution. I finally called back in today, and was told that this is a known issue that is effecting many people. Anyone with a mainstream domain name (i.e. Gmail, Hotmail, yahoo, etc) seem to get the activation emails, while people with custom domain names are having problems. No know time to resolution.

Is anyone that is having this problem using Gmail? 

The lack of transparency about this, combined with a complete lack of tools for the support team to manually activate devices is stunning. 

[TRIAC]

In my case, that is wrong.  I tried an activation twice with <email>@outlook.com and did not receive an email from Roku.   I tried <email>gmail.com and I instantly received the email from Roku.

I did not want to generate a new account, so I did not complete the activation with the gmail account.  About an hour later, I received both activation emails from Roku to my outlook.com account.

I have several Rokus.  This was my first email activation with Roku.  They need to go back to the old method as I never had a problem before....

Good luck with it.  If you get nowhere with Roku, return it as defective for an exchange.  It probably will not solve your problem, but this will certainly get Roku's attention ($$$).