Roku setup

[robmorleyuk]

I factory reset my Roku Express to recognise the remote following the message that it can’t update the software.

Error 003 you describe as an unstable network but two more Roku devices [unplugged during testing] are fine with it. The Roku express is itself part of the network and as likely to be unstable, but you don’t leave that possibility.

The faulty Roku express was in the kitchen but is now 4ft from the router in the place normally occupied by another Roku express.

The network won’t be unstable for one and not the other unless the Roku express is itself unstable.

The mandatory search for updates should be an option.

[RokuRiamie-D · Accepted solution]

Hi @robmorleyuk,

Welcome to the Roku Community!

Thanks for reporting the issue with your Roku Express not updating software, particularly the error 003. Don't worry, we're here to help.

Let's see if this will work for you. Kindly follow the troubleshooting steps below.

Restart your Roku device:
Remove the power cord from your Roku device for at least 10 seconds before plugging it back in.

Restart your modem:
Unplug the modem from the power source for 10 seconds, and wait until the modem is completely loaded before reconnecting the Roku Express to the internet.

Connect to a mobile hotspot:
Follow the hotspot setup instructions for your phone and then follow the steps in the section above to find and connect to your phone's hotspot network.

• If you have an iOS device, refer to Apple's documentation on setting up a personal hotspot.
• If you have an Android device, refer to Google's documentation on sharing a mobile connection by hotspot.

Hotspot capability is dependent on your mobile device and mobile service provider. Downloading updates for your streaming device can consume large amounts of data.

For more details, you can visit our Roku Support article: How to fix Roku streaming device update problems

Please keep us posted.

Regards,
Riamie

[robmorleyuk · Accepted solution]

Thank you.

The tethering route was my least favourite option due to low signal and instability in my location but it worked.

I still think the mandatory install of updates at startup is an error.

Denying access to system info and potentially working Apps [and if no hotspot, delivering a bricked system] strikes me as the wrong route, but that's not the responsibility of the Community

Your help and pushing me to the hotspot is very much appreciated.