Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Can’t get past unable to update software

I have tried all options on your support page and cannot get past error 005 unable to update software 

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Community Moderator
Community Moderator

Re: Can’t get past unable to update software

Hi @Agreene2802 

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting steps you've performed? Have you tried connecting your Roku device to a different wifi network? Please also reply here with the serial number of the affected Roku. This can be found on the Settings menu by navigating to Settings > System > About

We'll be able to further assist you from there.

All the best,

Kariza D.
Roku Forum Moderator
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