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Agreene2802
Newbie
‎02-24-2023 11:13 PM

Can’t get past unable to update software

I have tried all options on your support page and cannot get past error 005 unable to update software 

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1 REPLY 1
RokuKariza-D
Retired Moderator
‎02-25-2023 11:28 AM

Re: Can’t get past unable to update software

Hi @Agreene2802 

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting steps you've performed? Have you tried connecting your Roku device to a different wifi network? Please also reply here with the serial number of the affected Roku. This can be found on the Settings menu by navigating to Settings > System > About. 

We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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