Roku setup

[Agreene2802]

I have tried all options on your support page and cannot get past error 005 unable to update software 

[RokuKariza-D]

Hi @Agreene2802 

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting steps you've performed? Have you tried connecting your Roku device to a different wifi network? Please also reply here with the serial number of the affected Roku. This can be found on the Settings menu by navigating to Settings > System > About. 

We'll be able to further assist you from there.

All the best,
Kariza