Help

Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Agreene2802
Level 7
‎02-24-2023 11:13 PM

Can’t get past unable to update software

I have tried all options on your support page and cannot get past error 005 unable to update software 

0 Kudos
Reply
1 REPLY 1
RokuKariza-D
Community Moderator
Community Moderator
‎02-25-2023 11:28 AM

Re: Can’t get past unable to update software

Hi @Agreene2802 

Thanks for reaching out here in the Community!

Could you tell us specifically the troubleshooting steps you've performed? Have you tried connecting your Roku device to a different wifi network? Please also reply here with the serial number of the affected Roku. This can be found on the Settings menu by navigating to Settings > System > About. 

We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Reply