Roku Community

AndyM246 · ‎08-23-2021

I just purchased and setup my first Roku TV and added Netflix and Prime Video channels to my account. I keep trying to launch both channels to enter my login credentials, and finish the setup. It looks like it is launching the channel for a few seconds, but then reverts back to the home screen.

DBDukes · ‎08-23-2021

@AndyM246

Did you subscribe through Roku? Or do you have a subscription directly to the services?

Are you able to remove the apps? If so, remove the apps, reboot the Roku, then reinstall the apps. All three steps, in that order.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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DBDukes · ‎08-23-2021

@AndyM246

Did you subscribe through Roku? Or do you have a subscription directly to the services?

Are you able to remove the apps? If so, remove the apps, reboot the Roku, then reinstall the apps. All three steps, in that order.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

AndyM246 · ‎08-24-2021

I already had subscriptions through the services. Your suggestion worked. Initially, I added the channels through the Roku website. This time, I added the channels through the smart tv and it allowed me to enter my credentials. Not sure if that was what caused the original problem, but thank you for your help!

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Roku setup

Can't enter login credentials for Netflix or Amazon Prime Video

Re: Can't enter login credentials for Netflix or Amazon Prime Video

Re: Can't enter login credentials for Netflix or Amazon Prime Video

Re: Can't enter login credentials for Netflix or Amazon Prime Video