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Can't connect streaming stick to phone please help

Upon doing some research, I believe the issue is that my router (SAX1V1S from Spectrum) is able to use 2.4 and 5G. From what I read the Roku goes to 2.4 and my phone connects to 5G. Does anyone know how to fix this? I know absolutely nothing about technology. Just the bare minimum so I am surprised I was able to even figure this much out. My app on my phone just says there are no devices to connect.

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Roku Guru

Re: Can't connect streaming stick to phone please help

Are both bands using the same SSID?  If so, this will be hard to control, but the router should allow you to give each band its own SSID and then you can control which band/SSID that each device connects to.

Banned but back. Because why not?
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Roku Guru

Re: Can't connect streaming stick to phone please help

@madra29 I am going to assume that Roku device is working and you would like to use your phone as a remote.  To use your phone as a remote it must be connected to the same wifi.  I don't know what phone you have but you should be able to search for networks on your phone and connect to the 2.4 GHz band unless the 2.4 GHz and 5 GHz bands have the same name.

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