Roku setup

[SCD]

We just bought a Roku Streaming Stick+ for Christmas.  It worked fine on day 1 & 2.  No problems with setup, everything was working great.  Today, I tried using it and it is stuck on the bouncing Roku logo.  I tried unplugging it, pressing the reset button briefly and also holding the reset button as described for a factory reset.  Nothing is working!  Any suggestions would be appreciated.  Thanks!

[RokuDanny-R]

@SCD 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

When trying to perform a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Probertson1906]

I have a Roku streaming stick which i got out the box which is stuck in the bouncing logo. 

I have done multiple resets of both the streaming stick and rebooted the router on the computer. Can someone assist? 

[SqueakyBean]

Have you tried the solution I found?  You have to hold the reset button for 40+ seconds.  That is t he only solution I have found that works.

[Probertson1906]

Yep we did that but it didn’t work. 

[atc98092]

Then it's likely defective. I suggest returning it for a replacement. It happens sometimes with any electronic device. 

[rdc780]

Hi. I had this problem too. I tried switching cords and TVs, resetting, etc. My problem was solved when I plugged the Roku power cord into a wall outlet using a 110v-to-USB adapter.

[JSJ1]

it worked for me too

[KeeAnn]

I did this and it never corrected. 

[RokuDanny-R]

@KeeAnn

Thanks for the post.

Can you please specify the issue you are experiencing as well as letting us know what troubleshooting steps you have already tried to resolve the issue?

With more information we will be able to assist you further.

Thanks,
Danny