I have put in numerous emails and it all keeps saying the same email isn't working
Hello @SelenaM
Thanks for the post.
We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.
Performing a factory reset using the hardware reset button
For more information, check out this Support article: How to system restart or factory reset your Roku® streaming device
If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.
All the best,
Kariza
Serial number S07R219T45Kk Model number 3940X
Thanks for the post and providing us with your device information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny