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How do you get rid of someones old Roku code?

So I bought a TV from someone. I can't download any channels without needing their Roku code. I also can't factory reset without the code. How do I get around this? 

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Roku Guru

Re: How do you get rid of someones old Roku code?

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Retired Moderator

Re: How do you get rid of someones old Roku code?

Hello @Srberg92, thanks for letting us know about the issue that you are experiencing.

We would recommend trying to perform a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup. 

For information on how to factory reset a Roku device, visit our Support page here, which @CelticsFan provides: How do I factory reset my Roku® streaming device?

If you're still having trouble, feel free to reach out to us via PM. 


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