Roku setup

[Gwion23]

Hi!

Each time I power on my TV (and new Roku Express) I have to go through the activation process.

The Roku I have used in the kitchen has never had this issue!

Any ideas why?

[Tivoburkee]

How are you powering the express? Using the tv usb port? Or connected to wall outlet?

[Gwion23]

Hi!

Tried both, with same result!

[RokuDanny-R]

@Gwion23

Thanks for the update.

It's possible that you may have a defective device.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Thanks,
Danny

[Missouri_Joe]

I am experiencing the exact same issue in my theater room.  I have even swapped out devices that I know are working properly.  Ther is a 25' HDMI lead to my projector (short throw) and I assumed that the length of cable could be the issue so I purchased an HDMI signal amplifier, but no luck.  My DVD player has no issues.  Also, there are certain channels that I launch that crash the system and drop the configuration so I am continuously having to re-activate the device.  Any help would be appreciated.  Thanks.