Roku setup

[Barook]

In addition the the volume buttons on my Roku streaming stick+ 3810X series remote randomly working/not working, the metal USB piece on the USB power cable with long-range Wi-Fi receiver which plugs into the black outlet box has cracked off for some reason. It was under normal usage so please respond with how to process getting free replacement with free shipping. Thanks

[RokuJechealR · Accepted solution]

Hi @Barook,

Welcome to the Roku Community!

Thanks for letting us know about this, and we apologize for the inconvenience this has caused you. That's not what we aim for.

Please send me a PM with your Roku account email address, including the serial number/device ID on the Roku TV and a summary of the issue you are experiencing.

We'll be able to assist you further from there.

All the best,
Chel

[Barook]

Hi, @RokuJechealR the model is 3810X, but I can't give all the requested info since I am literally not able to view anything when I plug in my Roku device. I attached a picture of what is written on the physical device & hopefully that helps you:

[sb24]

Hello

[renojim]

@sb24, sorry, but the cable appears to be no longer available.  You should edit your post and remove your email address since you're just inviting spammers to contact you.

[Mar10]

My cable is broken as well. I'm trying to find a replacement before just replacing the whole thing.